Key Accounts Assistant at Kinangop Dairy Limited

About the Role

We are expanding our dynamic team and seeking talented individuals to join us as a Key Accounts Assistant. In this role, you will support our Modern Trade operations by managing customer records, verifying delivery documentation, and ensuring seamless communication between our logistics, merchandising, and accounts teams.

Main Responsibilities

• Provide daily checklists of all credit customers and their sales records
• Verify yellow copies of delivery documentation as they are collected by riders
• Ensure all yellow and received copies are collected from supermarket branches and institutions, filing them chronologically and by branch
• Raise queries regarding amended invoices to the Stocks and Credit Supervisor—Modern Trade
• Communicate feedback, complaints, and compliments from customers visited by riders to the office
• Maintain logs of all customers visited daily by riders and hand over documentation to the Stocks and Credit Supervisor—Modern Trade
• Assist in delivering price communication letters and customer statements, ensuring acknowledgment and return to the office
• Liaise with logistics and merchandisers to ensure collection of products not received by customers
• Forward any under-deliveries and invoice deductions to the accounts section for credit note processing
• Complete additional assignments as directed by the Stocks and Credit office

Required Qualifications

• Bachelor's degree in Business Studies or Accounting
• Minimum KCSE Grade C+ and above
• At least Part 2 of a professional accounting qualification (CPA (K) or ACCA preferred)
• Minimum 3 years' work experience in an accounting environment

Required Skills and Competencies

• Strong proficiency in MS Office (Excel, Access, PowerPoint)
• Experience with accounting packages and ERP systems (QuickBooks, Sage, or Syspro; Syspro experience is advantageous)
• Effective and impactful communication skills
• Strong negotiation and problem-solving abilities
• Excellent presentation skills
• Computer literacy