IT Consultant - Akili Dada, Nairobi

An established company is recruiting for the following position. ABOUT THE ASSIGNMENT

• Akili Dada seeks proposals from qualified organizations to provide IT Consultancy services for Akili Dada.

SCOPE OF WORK Hardware support– support of all computer-related hardware equipment. Activities will involve:

• To inform the client of the number (actual inventory count and tracking) of laptops, PC’s, servers, and switches located at all sites.

• Facilitate and make recommendations on replacements or upgrades required to ensure the users can use the said equipment in running their functions.

• Inform and advise on hardware specs for replacements and ensure correct equipment sourcing from the client’s 3rd party hardware vendors.

• Backup and restore of business data as per the client’s standards (transfer data from old workstation to a new one).

• Software support– support to operating system software, application system software as well as:

• To deploy, set up, and install applications required for running a PC or laptop.

• These applications are the Operating systems, antivirus applications, the client’s applications, required drivers, and any specific applications like printers, network devices, etc.

• To maintain an accurate tally/number of active and installed applications across the IT environment.

• Manage and maintain the various applications' performance and advise on optimal at-risk applications.

• User support on specific usage– Provide support to users on the usage of specific software or resources across the network, ensure that IT facilities meet

• the needs of individuals and projects, and provide users with appropriate support and advice.

• Remote Support- For technical support issues.

• Software Maintenance and support, remote support of authorized software for in-scope end users and devices, including installation, testing, and maintenance.

• This is limited to Vendor Applications.

• Device Configuration Support: Remote support of authorized standard client device configurations for in-scope end users and devices, including the operating system, user profiles/settings, and device drivers.

• Virus and Malware Removal: Remote support for the identification and removal of viruses and other malware from in-scope affected devices, including providing remote support for virus and malware incidents that cannot be resolved by customer support.

• Corrective maintenance – correcting scenarios that cause hindrances in the normal functioning of IT infrastructure.

• Preventive maintenance – maintenance of all computer hardware to prevent quick wear and tear (blowing, cleaning, static discharge, etc.)