ICT Assistant- Network Administrator

Job Purpose

To support the administration, maintenance, and security of the University's network and ICT infrastructure in order to ensure reliable connectivity and ICT services for teaching, learning, research, and administration.

Key Duties and Responsibilities

• Monitor and support day-to-day network and internet performance and availability
• Troubleshoot and resolve network outages and connectivity issues
• Install and configure switches, routers, access points, and firewalls
• Maintain network documentation including topology diagrams and asset records
• Support campus wired and wireless infrastructure including cabling and patching
• Provide network support for helpdesk tickets and user access issues
• Manage DNS, DHCP, VLANs, IP address assignments, and related services
• Apply routine network updates, firmware patches, and maintenance tasks
• Monitor network security and report unusual activity
• Work with systems staff to support ERP, LMS, library systems, and cloud services
• Maintain inventory of network devices and prepare incident and performance reports
• Support VPN configurations and secure remote access for authorized users
• Perform any other duties as assigned by the supervisor

Knowledge, Skills and Experience Required

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field
• Knowledge of networking concepts including TCP/IP, VLANs, DHCP, DNS, VPN, firewalls, switching, and routing
• Familiarity with Wi-Fi technologies, structured cabling, and networking monitoring tools
• Certifications such as CCNA or equivalent (considered an advantage)
• Strong analytical and problem-solving skills with good communication and teamwork abilities
• Ability to work in a busy university environment with minimum supervision