Housekeeping Attendant at Emerge Egress Consulting

Role Objective

A leading hotel in Konza is seeking an experienced, dynamic, and flexible Housekeeping Attendant responsible for maintaining professional housekeeping standards in guest rooms and public areas while delivering a positive guest experience.

Core Duties and Responsibilities

• Oversee housekeeping operations and ensure cleanliness standards in guest rooms, public areas, and front department
• Manage daily housekeeping department operations, including scheduling team members, assigning tasks, and ensuring adequate coverage
• Engage and train junior staff to deliver exceptional guest experiences
• Ensure all guest rooms and public areas are cleaned and maintained to the highest standards of quality and presentation
• Oversee inventory management, including ordering and replenishing cleaning supplies, linens, and equipment
• Coordinate with other departments, such as Front Desk and Maintenance, to address guest requests and maintenance issues promptly
• Ensure all housekeeping team members adhere to safety and sanitation regulations, including proper handling and storage of cleaning chemicals
• Implement safety standards and special cleaning schedules
• Monitor and control departmental expenses to ensure adherence to budgetary guidelines
• Handle guest complaints and ensure appropriate follow-through
• Perform any other duties as assigned

Qualifications

• Diploma in Hospitality Management or related field
• Minimum two (2) years' experience as a Housekeeper, preferably in the hospitality industry

Key Competencies

• Strong leadership skills
• Excellent communication skills
• High organizational skills
• Excellent attention to detail
• Strong problem-solving abilities
• High integrity