An established company is recruiting for the following position. Role Objective Create a welcoming environment for guests by warmly greeting them, managing guest flow efficiently, and ensuring pleasant interactions to provide an excellent dining experience and maintain high client satisfaction. Core Duties and Responsibilities

Greet guests as they arrive and assist with seating arrangements.

Inquire about special seating requests or preferences

Ask guests about seating preferences or special requests

Take reservations and manage guest flow during busy periods.

Maintain cleanliness in the front area, including door handles and windows.

Communicate effectively with restaurant staff regarding seating and guest needs.

Provide a friendly and positive presence at all times.

Bid guests farewell and encourage return visits.

Answer phone calls, handle reservations, and manage take-out orders when needed.

Ensure guests feel valued and attended to throughout their stay or visit.

Monitor table readiness and overall service flow.

Monitor the general atmosphere to make sure guests have a comfortable experience.

Job Specifications and Qualifications

Certificate/Diploma in Food and Beverage or Hospitality or related area.

At least 2 years Previous experience in hospitality, service experience

Proficiency in Ms Office Suite

Key Competencies

Customer-centric mindset and strong interpersonal skills

Patience, friendliness, and professionalism.

Ability to work in a fast-paced, dynamic environment.

Excellent organizational skills and attention to detail.

Flexibility and adaptability.

Teamwork and collaboration.

Professionalism and a positive attitude.

If interested in the position and meet the above requirements, kindly send your CV on or before 28th February 2026 to the email [voir contact] and indicate the position applied for in the subject line. Only shortlisted applicants will be contacted.Interviews will be done on rolling basis.

Hostess - Emerge Egress Consulting, Nairobi

Description du poste