High-end Worth Sales Representative at Janta Kenya

About the Role

We are seeking a qualified professional to join our team as a High-End Luxury Sales Representative. This position focuses on cultivating relationships with affluent clientele and driving sales through personalized service and strategic partnerships.

Key Responsibilities

Sales and Client Relationship Management

• Actively identify, approach, and secure high-value clients including senior executives, business owners, political elites, and affluent professionals
• Develop and maintain a detailed client database, regularly updating information on client preferences, purchasing history, and personal milestones
• Provide personalized service through dedicated client advisory, styling guidance, and proactive communication regarding new collections and special offers
• Schedule regular follow-ups post-purchase, managing client feedback, ensuring satisfaction, and generating repeat business

Strategic Partnerships & Collaborations

• Identify, negotiate, and maintain relationships with strategic partners, including luxury hotels, exclusive clubs, high-end restaurants, wellness centres, and complementary brands targeting similar demographics
• Develop and execute cross-promotion campaigns, referral incentives, and co-hosting of exclusive events to reach and acquire new clientele

Event Management & Experiential Marketing

• Plan, organize, and oversee exclusive events including fashion previews, private fittings, collection launches, and invite-only client gatherings
• Manage guest invitations, RSVPs, event logistics, coordination with suppliers and vendors, and ensure flawless execution
• Monitor event effectiveness, gather feedback, and optimize future events to continuously attract and engage target clients

Loyalty Program & Customer Retention

• Oversee the implementation and continuous improvement of loyalty programs to foster long-term customer relationships and incentivize referrals
• Regularly review membership engagement metrics and develop initiatives aimed at enhancing customer retention and satisfaction

Market Intelligence & Reporting

• Regularly track and analyse sales data, market trends, and competitive activities