Hardware Intern – IT at Java House

About the Role

A reputable organization seeks a dedicated individual to support IT hardware operations across multiple locations.

Duties & Responsibilities

• Ensure availability and reliability of hardware, CCTV, printers, and UPS systems at headquarters and commissary/branch locations
• Support operations of all commissary systems, network connectivity, and internet services across commissary and branch locations
• Provide end-user support for computer hardware, software, and network problems
• Perform corrective and preventive maintenance on workstations and IT equipment
• Plan desktop hardware upgrades and participate in new store projects and systems rollouts
• Maintain inventory of IT equipment under your jurisdiction
• Install and customize network equipment and provide network support
• Troubleshoot printer and cabling issues to isolate and diagnose common problems
• Provide regular reports on application, network, and system availability
• Schedule and provide hardware maintenance plans for computers, peripherals, and printers
• Provide hardware support for cabling and day-to-day administration
• Address all helpdesk calls and incidents within agreed SLA response times
• Perform additional duties as assigned by the department head

Qualifications

• B.Sc. or Diploma in Electronics, Computer Science, or related computer field from a recognized university
• A+, N+, or MCT/MCITP certification
• Hardware and software troubleshooting skills