Group Head of HR/Head of HR (Readvertisement) at HCS Affiliates Group

About the Role

A reputable organization seeks a dedicated individual to provide strategic leadership and comprehensive oversight of the Human Resources function across the group. The role holder will ensure HR strategy is closely aligned with organizational objectives, contributes to financial sustainability, strengthens the employer brand, improves internal processes, and develops long-term organizational capabilities.

Key Requirements

• Minimum of 5 years management experience in the hotel industry

Primary Responsibilities

Financial Perspective

• Develop and manage group-wide compensation and benefits strategies that balance competitiveness with cost control
• Lead staff resource planning across the group to align headcount and skills mix with budget allocations
• Implement productivity initiatives that optimize labour costs relative to output
• Oversee HR budgeting, ensuring measurable ROI from training, recruitment, and other HR activities
• Review Balanced Scorecard frameworks to ensure staff reward is linked with business outcomes

Customer Perspective

• Position each of the company brands as an employer of choice in the country within their respective industry
• Oversee employee relations and industry union harmony (where applicable) in compliance with Kenyan labour laws
• Develop and monitor employee feedback channels to position the organization as a listening and caring employer
• Lead employee engagement initiatives to improve satisfaction and retention
• Develop talent pipelines to meet guest/customer and business expectations
• Engage and manage key talent pipeline stakeholders
• Build a culture of confidentiality, trust, and ethical work practices

Internal Processes

• Establish and continuously improve HR policies, standard operating procedures (SOPs), and governance frameworks
• Lead and champion the Balanced Scorecard performance management process, ensuring appropriate interventions are implemented as needed

Location

Nairobi, Kenya