Front Office Assistant at AAR Hospital

Job Purpose

Responsible for ensuring a smooth flow of the patient journey from admission to discharge.

Duties and Responsibilities

• Liaise with local and international insurance companies to issue letters of guarantee for their clients
• Liaise with companies that have direct accounts with the hospital
• Admit, discharge, and transfer both cash-paying and credit patients
• Ensure all admissions are coded correctly to the relevant company
• Make arrangements for the transfer of patients with financial problems
• Monitor inpatient bills and advise insurance companies and other corporates when limits are reached
• Ensure all patient files are kept safely and securely
• Ensure that doctors' bills are attached to the relevant patient files
• Produce admissions and discharge reports
• Ensure claim forms and preauthorization letters are attached to the relevant files in the wards
• Follow up with doctors and patients to ensure they have filled and signed claim forms and preauthorization forms
• Ensure doctors and patients have all relevant SHA forms and that they are completed and signed properly

Education Requirements

• Bachelor's degree in a business-related field
• Professional minimum qualifications such as CPA Foundation Level (Part One), ACCA II, or CCP II
• Computer literacy

Experience Requirements

• Minimum 2 years of work experience in the service industry

Key Competencies

• Excellent communication skills
• Exceptional customer service
• Self-motivated with the ability to work under pressure
• Ability to produce quality work with accuracy and efficiency