Front Office Assistant

Role Objective

Our client is seeking a friendly, professional, and efficient Front Office Assistant to serve as the first point of contact for guests and visitors. The role supports daily reception operations, ensures clear and effective communication, and contributes to a positive guest experience within a busy hospitality environment.

Core Duties and Responsibilities

• Receive and welcome guests and visitors in a courteous and professional manner
• Support guest arrival and departure processes in accordance with front office procedures
• Handle guest enquiries, requests, and concerns, escalating issues when necessary
• Manage incoming calls, emails, and front desk communication efficiently
• Provide accurate information regarding hotel services, facilities, and policies
• Liaise with housekeeping, security, and other departments to ensure smooth operations
• Maintain up-to-date guest records, reservations, and front office documentation
• Assist with scheduling and coordination of meeting rooms and hotel facilities
• Ensure the reception and front office areas are clean, organised, and presentable at all times
• Provide general administrative support related to front office operations
• Assist with arranging guest transport and other services when required
• Adhere to hotel standards, procedures, and customer service guidelines
• Perform any other duties assigned by management

Qualifications

• Diploma in Front Office, Hospitality Management, Business Administration, Communication, or related area
• At least 1 year of relevant work experience
• Proficiency in MS Office Suite

Key Competencies

• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Problem-solving abilities
• Ability to multitask and prioritize tasks in a fast-paced environment
• Attention to detail and organizational skills