FOSA Manager at Kimisitu Sacco

About the Role

A reputable organization seeks a dedicated individual to manage all aspects of FOSA business operations. Reporting to the Chief Executive Officer, the incumbent will be responsible for the overall management of the FOSA business as a stand-alone profit center, delivering business growth through offering attractive products and effectively managing operations to ensure customer satisfaction while meeting internal and regulatory compliance requirements.

Business Growth Responsibilities

• Develop, implement, and execute strategic marketing plans for the FOSA to attract potential customers and retain existing ones
• Prepare and coordinate the implementation of the FOSA marketing plan to meet set business growth targets
• Conduct market research on new products and services, including competitor activity, to identify emerging needs and demands, gauge customer satisfaction, and recommend changes to products and services
• Monitor member satisfaction and ensure that customer suggestions, complaints, and views are recorded and addressed
• Prepare monthly reports on product and service consumption and advise the CEO on the effectiveness of the FOSA business growth strategy

FOSA Operations and Reporting Responsibilities

• Supervise FOSA activity to ensure efficiency and effectiveness in the utilization of FOSA assets and funds
• Implement society policies at the FOSA level by developing and implementing procedures and processes for smooth FOSA operations
• Advise the Credit Committee on credit risk and other aspects of the FOSA business
• Prepare reports including reconciliation of various ledgers, overdrawn accounts, liquidity reports, gross interest margin, deposit growth projections, opened/dormant/closed accounts, maturity dates of deposits, and product performance
• Maintain updated records of FOSA assets and liabilities