E-Commerce Manager at Peoplelink Consultants Ltd

About the Role

A reputable organization seeks a dedicated E-Commerce Manager to drive operations and sales growth across key e-commerce platforms in the Kenyan market.

Responsibilities

• Oversee overall operation and sales growth on major e-commerce platforms
• Develop and execute quarterly and annual sales targets, monitoring key metrics including traffic, conversion rates, average order value, and repurchase rates
• Optimize product listing strategy, pricing, and promotional activities based on sales data insights
• Plan and execute major promotional events (e.g., Black Friday, Mid-Year Sale) and coordinate activities with design, logistics, warehousing, and customer service teams
• Collaborate with the marketing team to develop both on-platform and external marketing campaigns to increase traffic and sales conversion
• Maintain brand consistency across all platforms by optimizing product detail pages, store visuals, and overall user experience
• Monitor user feedback and analyze customer comments and after-sales data to improve product performance and service delivery
• Maintain regular communication with headquarters teams (e-commerce, marketing, and sales) to ensure pricing and promotional strategy consistency
• Manage inventory and shipping processes to ensure efficient fulfillment and high customer satisfaction levels

Required Qualifications

• Bachelor's degree or higher
• 3-5 years of e-commerce operations or sales experience
• Familiarity with backend systems and promotional tools of mainstream e-commerce platforms
• Strong data analysis skills with the ability to optimize strategy based on insights
• Passion for marketing and brand operations, with interest in the consumer electronics or mobile phone industry

Preferred Qualifications

• Experience in creative content production including copywriting, graphic design, or video editing

Location

Nairobi, Kenya