Deputy Lodge Coordinator- Hotel- Amboseli

Role Objective

Our client, a lodge in Amboseli and Maasai Mara, is seeking a Deputy Lodge Coordinator to support the management of a lodge. The role focuses on ensuring exceptional guest experiences, smooth staff management, and efficient lodge performance across all departments.

Core Duties and Responsibilities

• Serve as the main point of contact for guests, welcoming and briefing them upon arrival
• Handle guest complaints, concerns, and special requests efficiently, ensuring personalized experiences
• Assist in coordinating special events such as bush dinners, sundowners, and celebrations
• Supervise and maintain a high level of service in F&B, housekeeping, and safari activities
• Conduct daily room checks and walkthroughs of common areas to ensure impeccable cleanliness and functionality
• Work with the maintenance team to oversee repairs for furniture, fittings, and infrastructure (e.g., solar power systems or water filtration)
• Manage duty rosters and supervise teams across departments (waiters, housekeepers, guides, and porters)
• Conduct ongoing coaching and service excellence training in line with company culture
• Foster a positive and collaborative work environment
• Draft daily and monthly operational reports for the Lodge Manager
• Ensure the lodge adheres to Kenyan health and safety regulations (NEMA, public health) and liquor licensing requirements
• Act as a bridge between departments to ensure smooth operations

Qualifications

• Degree or Diploma in Hospitality Management or Tourism
• At least 3 years of work experience in a lodge in a supervisory position
• Proficiency in Microsoft Office
• Knowledge of hotel or lodge management systems (preferred)

Key Competencies

• Financial awareness and ability to manage budgets
• Strong leadership skills
• High emotional intelligence
• Excellent communication and interpersonal skills