Deputy General Manager - Touring at ATL Global Business

About the Company

Our client is a premier inbound destination management company in Africa, with offices located in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. With a dedicated team of travel consultants specializing in offering clients personalized services and exceptional products, including private guided tours, FIT arrangements, group travel experiences, and MICE products, the company prides itself on building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.

Role Overview

The Deputy General Manager – Touring will drive the strategic direction, performance, and integration of Sales & Reservations, Product Development, and Contracting. This senior leadership role ensures operational excellence, commercial growth, data-driven decision-making, and exceptional client experiences. The ideal candidate will bring a blend of strategic insight, regional coordination, digital transformation capability, and strong supplier and stakeholder management.

Key Responsibilities

Operational Leadership

• Oversee Sales & Reservations, Product, and Contracting departments across multiple countries
• Implement efficient systems, SOPs, and processes to ensure seamless service delivery and scalability
• Strengthen operational reporting, digitization, and system integrity (Tourplan, CRM, ERP)
• Harmonize touring operations across all East African offices

Financial & Commercial Management

• Support budgeting, forecasting, and revenue/margin performance
• Provide timely financial reporting and translate insights into action
• Lead product innovation, pricing, contracting, and profitability initiatives

Sales, Product & Business Development

• Align operations with commercial growth strategies
• Drive development of differentiated travel products and flagship experiences
• Maintain strong supplier relationships