Data and Accountability Officer (Re-advertised)

About the Role

This vacancy presents a chance to join a leading organization in a key position focused on data management, quality assurance, and organizational accountability.

Data Systems Management

• Administer and maintain the Digital MEAL System (DMS) and HelpAge CONNECT platform, ensuring data is up to date, accurate, and accessible
• Coordinate global data submissions and updates, ensuring accuracy and accessibility across teams in close collaboration with Operations and IT support teams
• Work with IT and technical teams to troubleshoot DMS and CONNECT related issues and contribute to system updates or improvements

Data Collection and Quality Assurance

• Lead scheduled data collection cycles, working closely with programme and network members
• Conduct data validation, cleaning, and quality assurance checks across datasets
• Maintain alignment with HelpAge's Global Impact Framework

Reporting and Visualisation

• Collate and visualise data for key organisational outputs, including the Annual Report and Learning Report
• Create dashboards and analytics reports for internal use and external communications
• Support the Global Impact Advisor in analysing trends and performance across programmes and strategic priorities

Accountability and Feedback

• Manage the day-to-day operation of HelpAge's digital feedback and accountability tools, including the DMS and CONNECT systems
• Ensure feedback and complaints are logged, tracked, and addressed in a timely and transparent manner by the relevant teams
• Maintain accurate records of feedback trends and support regular reporting to inform programme and organisational learning
• Collaborate with the MEAL Officer and relevant teams to ensure system-generated insights contribute to continuous improvement
• Support HelpAge's commitment to accountability by reinforcing clear, accessible, and responsive feedback channels for stakeholders and older people
• Champion accountability practices internally and with network members