Customer Service Staff at Hilalium & Sons (Ur Home ) Ltd

About the Role

Hilalium & Sons (Ur Home) Ltd, an established company based in Nairobi, Kenya, is recruiting a Customer Service Staff member to support warehouse, procurement, and customer service operations.

Key Responsibilities

Inventory & Warehouse Administration

• Update inbound and outbound raw materials in the company's system and maintain accurate, up-to-date inventory records
• Prepare daily, weekly, and monthly stock sheets
• Support warehouse processes including receiving raw materials, issuing materials to factories, receiving finished goods from factories, and issuing finished goods to customers

Procurement & Documentation

• Prepare purchase orders in accordance with company policies
• Receive, verify, and upload supplier invoices and credit notes into the company system for payment processing
• Maintain organized filing systems for all documents, including delivery notes, purchase orders, and supplier invoices

Customer Service & Communication

• Serve as a liaison between the warehouse, procurement team, suppliers, factories, and customers
• Provide timely updates on stock availability, delivery schedules, and order status
• Assist with resolving discrepancies related to stock, delivery, or documentation

System & Reporting

• Ensure accuracy and completeness of all data entered into the company's ERP or inventory system
• Generate reports as required for management review
• Support continuous improvement of warehouse and inventory processes

Required Qualifications & Skills

• Diploma or certificate in Supply Chain Management, Business Administration, or related field
• At least 1 year's experience in warehouse administration or inventory control
• Strong computer literacy, especially in ERP systems and Microsoft Excel
• Excellent organizational skills and attention to detail
• Strong communication and problem-solving abilities
• Ability to work in a warehouse environment and collaborate with cross-functional teams