Customer Service Representative

We are seeking an experienced professional for this opening. Position Overview: Prepdia Kenya is a leading home tutoring company connecting parents and students with qualified tutors. We are seeking a Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional support to our clients, answering inquiries, resolving issues, and ensuring a smooth experience for both parents and tutors. Key Responsibilities:

• Respond promptly and professionally to parent and tutor inquiries via phone, email, and chat.

• Assist parents in booking tutoring sessions and managing schedules.

• Maintain accurate records of interactions and update our internal systems.

• Resolve complaints and issues efficiently, escalating when necessary.

• Provide general information about Prepdia’s services and processes.

• Collaborate with the sales and operations teams to improve service delivery.

Requirements:

• Minimum Bachelor’s degree in Education, Communication, Business Administration, or a related field.

• Excellent communication skills (written and verbal) in English.

• Strong problem-solving abilities and a customer-focused mindset.

• Experience in customer service or support roles is an advantage.

• Basic computer literacy: MS Office, email, and online platforms.

• Ability to work independently and as part of a team.

• Professional, patient, and organized.