Offre fiable
Customer Care Executive
Pearl Hospital
Nairobi, Kenya
CDI
Publiée il y a 2 mois · Expire dans 3 semaines
Description du poste
We are seeking an experienced professional for this opening.
Key Responsibilities:
- Welcome patients and visitors warmly and assist them with inquiries, directions and service information.
- Handle patient concerns, complaints and feedback promptly and professionally.
- Ensure patients understand hospital procedures, services and waiting time.
- Manage incoming calls, emails and walk-in inquiries efficiently.
- Collect patient feedback and contribute to service improvement initiatives.
- Act as a liaison between patients and hospital departments to ensure smooth service delivery.
- Comply with hospital policies, customer care protocols and safety standards.
- Diploma / Bachelors in Customer Service communication, Public Relations or equivalent related studies
- Previous experience in customer care or front office services in a hospital or a healthcare setting is an added advantage
- Computer Literate (MS Office and hospital information systems).
- Professional appearance and positive attitude
- Compassion and Empathy
- Strong communication skills
- Attention to detail
- Teamwork and Professionalism
- Time management and multitasking
Ce poste vous intéresse ?
Se connecter pour voir l'emailPas encore inscrit ? Créer un compte gratuit