Customer Assistant at Sidai

About the Role

This position offers a great opportunity for career growth in a customer-focused environment.

Key Responsibilities

• Deliver exceptional customer service by greeting, assisting, and responding promptly to customer inquiries across all channels
• Resolve customer complaints and issues with empathy, patience, and timely follow-up, escalating when necessary
• Maintain operational excellence, ensuring a clean, organized environment and accurate transaction processing
• Collaborate effectively with team members and other departments to achieve shared goals and improve customer experience
• Gather customer insights through calls and interactions, providing feedback to management to drive service improvements
• Support sales initiatives and provide the "voice of the customer" in meetings, tracking customer interactions and trends

Qualifications & Skills

• College Diploma or equivalent in a relevant field
• Proven experience in a customer-facing role (retail, hospitality, call center, etc.)
• Excellent verbal and written communication skills
• Patient, empathetic, and positive attitude
• Basic computer literacy and comfort with learning new systems
• Proficiency in Excel and PowerPoint
• Strong problem-solving and interpersonal skills