Customer Assistant at Sidai
Sidai
Nairobi, Kenya
CDI
Publiée il y a 1 mois · Expire dans 3 semaines
Description du poste
This position offers a great opportunity for career growth.
Key Responsibilities
- Deliver exceptional customer service by greeting, assisting, and responding promptly to customer inquiries across all channels.
- Resolve customer complaints and issues with empathy, patience, and timely follow-up, escalating when necessary.
- Maintain operational excellence, ensuring a clean, organized environment and accurate transaction processing.
- Collaborate effectively with team members and other departments to achieve shared goals and improve customer experience.
- Gather customer insights through calls and interactions, providing feedback to management to drive service improvements.
- Support sales initiatives and provide the "voice of the customer" in meetings, tracking customer interactions and trends.
- College Diploma or equivalent in a relevant field.
- Proven experience in a customer-facing role (retail, hospitality, call center, etc.).
- Excellent verbal and written communication skills.
- A patient, empathetic, and positive attitude.
- Basic computer literacy and comfort with learning new systems.
- Proficiency in Excel and PowerPoint.
- Strong problem-solving, and interpersonal skills.
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