Client Relations Assistant – Call Centre (2 Posts) at Mission for Essential Drugs and Supplies (MEDS)

About the Role

We invite applications from suitably qualified candidates for two positions as Client Relations Assistant in our Call Centre.

Key Responsibilities

• Receive and route calls to the appropriate desks and officers to ensure efficient communication
• Document all customer interactions, complaints, and resolutions in the Customer Relationship Management (CRM) system
• Respond to client inquiries about the status and progress of their inquiries, quotations, and complaints to keep them informed and satisfied
• Collaborate with departments including procurement, inventory control, quotations, warehousing and logistics, and quality assurance to receive feedback on client inquiries

Required Qualifications

• Diploma in Customer Service, Sales and Marketing, or a related field
• Minimum one year of experience in a pharmaceutical supply chain call centre

Required Competencies

Technical Skills:

• Proficiency in Customer Relationship Management (CRM) systems
• Knowledge of Microsoft Office packages
• E-Commerce communication
• Knowledge of pharmaceutical products and supplies

Soft Skills:

• Excellent communication and interpersonal skills
• Problem-solving abilities
• Positive and professional attitude
• High level of integrity
• Self-driven and ability to handle confidential information appropriately