Chief Operations Officer (COO)

About the Role

We are seeking a high-calibre Chief Operations Officer (COO) to lead, integrate, and optimise regional operations across multiple markets in East Africa. This role is responsible for driving operational excellence, commercial performance, supply chain effectiveness, and sustainable growth across the region. The successful candidate will provide strategic and hands-on leadership while delivering measurable improvements in profitability and service delivery.

As a regional commercial operations leader, you will simultaneously drive service levels, reduce cost leakages, strengthen sales execution, and manage investor-grade reporting across East Africa.

Key Responsibilities

Operational Leadership & Supply Chain Performance

• Design, implement, and monitor integrated operational strategies across supply chain, warehousing, and distribution
• Optimise inbound and outbound logistics, inventory management, and distribution networks to enhance efficiency and reduce costs
• Drive compliance with SLAs, HSE standards, and regulatory requirements across the region
• Oversee country operations teams to ensure standardised processes, controls, and KPIs across all markets

Commercial & Sales Excellence

• Lead the execution of sales and merchandising strategies to strengthen product availability, visibility, and retail compliance
• Drive promotional campaigns with clients and ensure measurable ROI and market impact
• Expand commercial footprint through go-to-market strategies and channel development for new markets

Client & Stakeholder Management

• Build and sustain strategic partnerships with retailers, wholesalers, suppliers, and key stakeholders across East Africa
• Ensure consistent client engagement, transparent reporting, and effective resolution of operational issues