Call Center Operator at Mater Misericordiae Hospital

About the Role

Mater Misericordiae Hospital in Nairobi, Kenya is seeking a qualified Call Center Operator to manage incoming and outgoing communications and provide administrative support to our organization.

Main Responsibilities

• Manage emergency calls and transfer them to appropriate departments, ensuring callers reach the correct staff member
• Answer internal and external calls (local and international) and transfer as required
• Take and relay messages accurately
• Provide information and assistance regarding telephone numbers and make calls as requested
• Handle inquiries and refer them to the appropriate person or service
• Greet and direct visitors, providing assistance as needed
• Receive messages by email and forward to intended recipients via internal mail or email
• Update and maintain the electronic telephone directory
• Type, photocopy, complete, and distribute documents related to reception and telephone services
• Maintain and regularly update the Call Center bulletin board and notice board
• Ensure staff and faculty use telephone and conference call systems appropriately
• Operate standard office equipment efficiently, including computers, calculators, photocopiers, and fax machines
• Participate in quality improvement initiatives within the department and provide required reports
• Perform other relevant duties as assigned

Required Qualifications

• Diploma in Mass Communication
• 3 years of working experience
• Attention to detail with a high degree of accuracy
• Strong communication skills
• Proficient computer skills