Branch Manager, Kisii Branch at Liberty Life

Job Summary

The Branch Manager will be responsible for marketing, customer service, public relations, operations, management, and overall running of the branch. The role performs oversight functions across core duties and staff within the assigned branch.

Key Responsibilities

• Formulate and implement marketing strategy for the region in line with overall company objectives
• Contribute to the development of operational policies for the achievement of corporate plans as stipulated in the Business Strategy
• Comply with and keep abreast of established policies, procedures, and applicable regulations in branch operations for monitoring of business activities
• Lead in maintaining and improving customer service by implementing customer experience standards to achieve customer satisfaction
• Communicate management goals and objectives to staff through branch meetings
• Ensure staff are well supervised, trained, and developed to be technically competent to perform their duties
• Ensure that the Performance Management process is embraced and continuously carried out for effective and efficient service to customers with a view to achieving overall company business goals
• Ensure branch profitability
• Manage direct and individual clients' sales, corporate, and intermediary sales
• Identify and develop new business opportunities and intermediaries
• Achieve branch revenue budget and growth targets
• Manage renewals and business retention
• Ensure recruitment, training, and licensing of intermediaries
• Deliver excellent customer service and complaints handling
• Manage credit control and premium collection
• Maintain the branch cash book
• Conduct market research and intelligence gathering
• Ensure accurate and competitive quotations are prepared and delivered promptly to prospective clients, brokers, and agents
• Manage general administration of the branch office
• Foster and maintain good corporate relationships