Assistant ICT Manager

About This Role

This vacancy presents a chance to join a leading organization in a critical ICT support position.

Key Responsibilities

• Provide technical support and system administration for Vanguard Financials ERP
• Offer ICT user support for hardware, software, network, and peripheral devices
• Install, configure, maintain, and upgrade ICT systems, applications, and equipment
• Support network infrastructure including LAN/WAN, internet connectivity, and system security
• Manage user access rights, data backups, antivirus controls, and disaster recovery processes
• Generate system reports and support basic system configurations and troubleshooting
• Maintain ICT documentation, asset registers, and system records
• Liaise with vendors and service providers on ICT support, maintenance, and upgrades
• Support ICT audits, compliance requirements, and SACCO digital initiatives
• Ensure ICT policies, procedures, and data protection standards are adhered to

Required Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or a related field
• At least 3 years' relevant experience in ICT systems, network administration, or ERP support
• Hands-on experience with Vanguard Financials ERP is a strong advantage
• Professional certifications in ICT (advantageous)

Required Skills & Competencies

• Sound knowledge of networking, servers, databases, and basic programming/scripting
• Strong problem-solving and communication skills
• Excellent documentation abilities
• High level of integrity
• Ability to work with minimal supervision