Assistant Housekeeper at Taita Hills Safari Resort & Spa

About the Role

Taita Hills Safari Resort & Spa is seeking an Assistant Housekeeper to join our housekeeping team. In this supervisory position, you will be responsible for maintaining our high standards of cleanliness and guest satisfaction while managing daily operations and supporting the housekeeping staff.

Roles and Responsibilities

• Update daily room status in Opera (arrivals, departures, early check-ins)
• Review evening reports and brief the team
• Allocate rooms and duties to stewards based on occupancy
• Enforce Do Not Disturb (DND) rules and ensure VIP and show rooms are ready by 10:00 AM
• Prepare and reconcile room discrepancy reports
• Supervise staff attendance, grooming, and readiness
• Monitor cleaning supplies and equipment condition
• Inspect guest rooms and public areas regularly
• Ensure safety procedures and brand cleanliness standards are met
• Conduct staff appraisals, performance improvements, and training
• Handle staff discipline, motivation, and recognition
• Participate in stock-taking and related reporting
• Uphold core values, standards, and safety policies
• Perform any other duties assigned by the Executive Housekeeper

Qualifications and Experience

• Diploma or higher qualification in Housekeeping or Hospitality Management
• Minimum 3 years' supervisory experience, ideally in a luxury hotel or lodge
• Proficiency in Opera PMS and MS Office
• Strong leadership, organizational skills, and attention to detail

Core Competencies

• Excellent communication and interpersonal skills
• Ability to lead, motivate, and develop teams
• High integrity and professionalism
• Strong planning, time management, and reporting abilities
• Passion for guest service and team growth