Accounts Manager at Kenya Builders & Concrete Co. Ltd

About the Role

We are seeking a qualified Accounts Manager to join Kenya Builders & Concrete Co. Ltd in Nairobi. This role focuses on managing key client relationships, driving business growth, and ensuring customer satisfaction through strategic account planning and effective communication.

Key Responsibilities

• Manage and nurture client relationships to ensure long-term partnerships
• Develop and implement strategic account plans aligned with business objectives
• Coordinate communication between clients and internal teams
• Identify and resolve client issues promptly and professionally
• Conduct market analysis to identify growth opportunities
• Prepare and deliver regular reports on account performance and metrics

Key Deliverables

• Effective implementation of business plans and sales budgets
• Business development initiatives to penetrate new markets and achieve sales targets
• High customer retention rates and improved customer relations
• Delivery of quality services to existing clients
• Accurate and timely sales reporting

Required Qualifications and Experience

• Diploma or Bachelor's degree in Business, Marketing, or a related field
• Proven experience in key account management or similar role
• Proficiency in CRM software and other relevant business tools