Waiter/Waitress at Strathmore University

Job Summary

The Job holder will be responsible for assisting the Restaurant Supervisor in delivering exceptional Food and Beverage Service experience to university guests, students and staff members in a manner that is prompt, courteous, and efficient.

Duties & Responsibilities

• Serve food and beverages to guests as per duty Rota, ensuring first class service to all customers
• Ensure cleanliness and orderliness in the food service area at all times to maintain high standards of food hygiene as per the stipulated standards
• Refill serving stations or dining areas with food and supplies such as beverages, food, cutlery, napkins and linens when necessary
• Provide customers with general information or assistance on the menus upon request
• Coordinate with the chefs and cashiers to ensure smooth operation and guest satisfaction
• Clean tables and counters after guests have finished dining
• Adhere to grooming and appearance standards consistently
• Arrange and set up tables for special request functions, ensuring that all events are set by the guidance of functions checklist
• Handle special requests and dietary requirements, communicating them effectively to the kitchen staff where applicable
• Work closely with kitchen staff, baristas, and other waiters to ensure smooth operation and guest satisfaction
• Carry out any other duties as are within the scope, spirit and purpose of the job as requested by the Head of Department

Minimum Academic Qualifications

• Diploma in Food Production, Food and Beverage, or any other related field from a recognized institution

Experience

• At least 2 years relevant work experience in a busy environment

Competencies and Attributes

• Strong analytical skills
• Attention to detail
• Excellent communication skills
• Good understanding of MS Suite