Technical Support Associate at Greenwheel

About the Role

An established company is recruiting for a Technical Support Associate to provide comprehensive technical support and help drive system improvements across the organization.

What You'll Do

• Provide technical support to both customers and internal teams across multiple systems
• Troubleshoot and resolve software or system issues promptly and professionally
• Develop and maintain user training materials, documentation, and process guides
• Assist in gathering and defining user requirements to improve system usability
• Collaborate with developers to escalate and resolve technical challenges
• Manage and prioritize support tickets using CRM and helpdesk tools

What We're Looking For

• 2-5 years of professional experience in technical support or a similar role
• Degree or Diploma in Computer Science, IT, or a related field
• Hands-on experience with Zoho products (e.g., Zoho Desk, Zoho Billing)
• Familiarity with call center systems and support workflows
• Strong documentation and user training development skills
• Excellent communication, problem-solving, and analytical abilities
• Proven ability to manage multiple requests and meet deadlines effectively