Showroom Customer Care Specialist at KEDA Kenya Ceramics Company Limited

This is a customer-facing, sales-driven role based in our luxury showroom. You’ll be responsible for delivering a world-class consultation experience to our high-end clientele from first contact to after-sales service. Key Responsibilities - Warmly welcome and guide customers through product selection, offering professional consultations on tiles and bathroom products. - Explain design concepts, materials, craftsmanship, and technology benefits. - Inspire purchases through model room displays and visual merchandising. - Manage customer relationships through follow-ups, service, and support. - Ensure the showroom consistently meets high-end brand presentation standards. - Report feedback and recommend solutions for process improvements. Requirements - Education: Bachelor’s degree or above in Marketing, International Trade, or related field. Experience: - Minimum 2 years in high-end retail or real estate sales. - Experience in tile/sanitaryware sales is preferred. - Familiarity with luxury sales standards and client service. Languages: - Fluent in English and Swahili. - Arabic or Chinese is a plus. Appearance & Demeanor: - Elegant, well-dressed, and confident aligned with luxury retail standards. Core Skills: - Strong sales judgment and closing ability. - Quick communication and response to client needs. - Culturally aware and capable of cross-lingual communication. - Responsible, discreet, and composed under pressure. Check how your CV aligns with this job