Senior Software Engineer-LMS (Loan Management System) & MIS (Management Information System) at Pezesha

We are looking for a qualified candidate to fill this position. The Senior Software Engineer– LMS & MIS will be responsible for proactively leading, designing, and implementing the LMS/MIS roadmap and solutions, while collaborating with cross-departmental teams. This role plays a critical part in strengthening Pezesha’s core banking infrastructure and ensuring operational efficiency across Kenya and Uganda. Primary Responsibilities

• Lead the design and implementation of the LMS/MIS roadmap and associated technical solutions.

• Manage and resolve all LMS/MIS issues raised by the Finance, Credit, and Data teams.

• Define and evolve the LMS/MIS roadmap into a robust core banking module for internal use.

• Develop and implement long-term, scalable solutions to recurring LMS issues.

• Lead Pezesha’s core banking technology strategy, ensuring a solid and sustainable technical foundation.

• Automate manual processes and configurations to enable DIY capabilities and reduce dependency on tech teams.

• Prepare comprehensive documentation and conduct training sessions for relevant teams.

• Lead the weekly LMS workstream meetings, managing priorities and actions based on the issue tracker.

• Act as the primary point of contact for Finance and other departments on all LMS-related matters, driving proactive problem-solving through cross-functional collaboration.

Key Performance Indicators (KPIs)

• Issue Resolution:

• Achieve 100% execution of issues reported by Finance and other internal users as tracked in the LMS issue tracker.

• Responsiveness:

• Provide feedback and progress updates on LMS issues within 24 hours.

• Finance Support:

• Ensure monthly financial system closure and related LMS support are completed by the 5th of each month.

• System Automation:

• Implement APIs or configurations that enable DIY functionality for internal teams, reducing over-reliance on Tech.

• Cross-Country Support:

• Provide timely LMS support to both Kenya and Uganda teams within a 24-hour SLA.

• Risk Management:

• Maintain zero major tech losses, with any Root Cause Analysis (RCA) showing no losses exceeding KES 20,000.

• Documentation and Knowledge Sharing:

• Maintain proper documentation of all LMS implementations and conduct monthly peer training sessions with developers to understand our core banking module and KT.

• Leadership and Ownership:

• Demonstrate senior-level ownership and communication, including same-day (24 hours) response rates and proactive task updates.

• Strategic Development...