Trusted listing
Senior Officer- Bancassurance
Jubilee Insurance
Nairobi, Kenya
Permanent
Published 1 month ago · Expires 3 weeks from now
Job description
This vacancy presents a chance to join a leading organization.
Job Ref. No: JLIL 380
Role Purpose
- The job holder will be responsible for building, maintaining and growing Bancassurance relationships and increase revenue by delivering a world class customer service in a very proactive manner. The role holder must meet the set retention target, increase portfolio profitability and grow the portfolio through upselling of benefits, proper loading, and claims control.
- Process Improvement. Continuously assess and improve bancassurance processes to enhance efficiency, accuracy, and overall customer experience. Identify opportunities for automation, digitization, and streamlining of premium administration activities.
- Operational Excellence. Drive operational excellence within bancassurance processes by setting clear goals and performance metrics, monitoring performance, and implementing improvement initiatives to achieve service level agreements and operational targets.
- Technology and Systems. Collaborate with IT and operations teams to assess, select, and implement appropriate technology solutions for the bancassurance. Leverage digital tools, policy administration systems, and workflow automation to optimize processes and enhance productivity.
- Proactively manage allocated bancassurance retail portfolio by meeting your retention targets, maintaining, increasing premium & lives volume through organic growth and by selling additional benefits and enhancements.
- Bancassurance Partnership Management. Cultivate and manage productive partnerships with partner banks.
- Develop a deep understanding of their business models, sales processes, and customer segments. Provide a dedicated and comprehensive service to Bancassurance intermediaries/clients, always acting as the primary point of contact between Client/Bank and JLIL and deliver the highest level of customer care to meet and exceed expectations.
- Life Insurance Sales. Promote life insurance products and services to bank clients. Leverage the bank's customer base and referral network to generate leads and close life insurance sales.
- Open Network Partnerships - Cultivate and manage productive partnerships with non-bank financial institutions.
- Develop a deep understanding of their business models, sales processes, and customer segments. Provide a dedicated and comprehensive service to them always acting as the primary point of contact and deliver the highest level of customer care to meet and exceed expectations.
- Organization and timely attendance of regular client/bank meetings. Take minutes and include required actions with TATs for circulation to all attendees and Team Leader. Ensure all required action as agreed is acted upon correctly and within...