Senior Information Communication Technology Officer (Microsoft Nav/ Portals) - 2 Posts

An established company is recruiting for the following position. HRM/CS/SICT/1/2026 Job Specification Reporting to the Assistant Director, Information Communication Technology, the Senior Information Communication Technology (ICT) Officer will be responsible for:

• Managing and maintaining ICT systems, including hardware, software, and networks;

• Installing and configuring computer systems;

• Providing end user support and training users on effective and efficient use of ICT facilities;

• Provide ongoing maintenance and support for the existing Microsoft Dynamics NAV portals.

• Ensure that the portals operate at optimum levels with no downtimes.

• Perform customizations and additional capabilities on existing portals and develop additional portals as applicable

• Document and troubleshoot the errors and any other issues on each functional module of the system.

• Develop and customize existing and new modules as per user needs while creating additional functionality based on used needs.

• Support third party integrations where required.

• Develop additional portals as may be required.

• Administer and maintain the Microsoft Dynamics 365 Business Central System (ERP).

• Oversee the integration of MS 365 Business Central with other systems.

• Transfer specific functions to the portals in liaison with the portal developer

• Diagnosing and troubleshooting complex technical issues and coordinate solutions;

• Installing, configuring and monitoring Local Area Network components;

• Administering and managing users in the Active Directory, e-mail server and User applications;

• Ensuring Business continuity by performing regular updates, patches, and backups.

• Monitoring systems for potential vulnerabilities and respond to security incidents as needed;

• Preparing and maintaining documentation for ICT processes, systems configurations, and procedures.

Person Specifications For appointment to this grade, an officer must have: -

• Cumulative service period of six (6) years relevant work experience three (3) of which should have been in the grade of Information Communication Technology Officer I or in a comparable position. Such experience to include expertise in Microsoft Dynamics NAV development, customization and upgrade; development, maintenance and upgrade of Microsoft Dynamics NAV portals.

• Bachelor of Science degree in any of the following fields: Computer Science, Computer Technology, Informatics, Computer Science & Technology, Information Systems, Informatics and Computer Science, Information Technology, Computer Security and Forensics, Business Information Techn...