RTO Guest Trainer

A reputable organization seeks a dedicated individual for this role. Job Purpose  The RTO Guest Trainer will be responsible for ensuring agents are well-trained and processes are optimized for efficiency and effectiveness. Primary Responsibilities  - Training Program Development:  - Design, develop, and implement comprehensive training programs  for new hires and existing staff.  - Create training materials, manuals, and e-learning modules.  - Conduct training sessions and workshops to enhance agent skills.  - Process Improvement:  - Analyze current team processes and identify areas for improvement.  - Develop and implement standard operating procedures (SOPs).  - Monitor and evaluate the effectiveness of process changes and make necessary adjustments.  - Performance Monitoring:  - Track and assess the performance of agents post-training.  - Provide feedback and coaching to ensure continuous improvement to new hires.  - Collaborate with the Quality Analysts to align training with performance goals.  - Compliance and Standards:  - Ensure all training programs comply with company standards and regulatory requirements.  - Maintain up-to-date knowledge of best practices in the operations and training.  - Team Collaboration:  - Work closely with team leaders to identify training needs and develop tailored programs.  - Support team leaders in managing and developing their teams  Required Qualifications:   - Bachelor’s or equivalent training and/or least 6 months related experience preferred Experience  - Previous experience of at least 2 years as trainer in a call center/BPO  - Strong analytical and problem-solving abilities.  - Ability to manage multiple projects and meet deadlines.  - Leadership and team-building skills.  - Adaptability and a commitment to continuous improvement.  - Proven experience in training and process management within a call center environment.  - Strong instructional design and training delivery skills.  - Excellent organizational and communication skills.  - Proficiency in training software and tools.