Revenue Officer at Premier Hospital

Job Purpose

The Revenue Officer will be responsible for the smooth operation of the dental reception area and any other cash point assigned by the Chief Revenue Officer.

Main Duties and Responsibilities

• Answer all incoming calls, schedule appointments, and follow up on appointments
• Manage the dental reception area and ensure patients receive recommended and approved dental care with personal attention in a timely and professional manner
• Ensure that all appropriate documents are completed before and after clients receive services
• Manage and maintain the recall system, including confirming pending appointments, recalling dormant accounts, and completing chart audit files for all clients
• Determine and confirm insurance coverage, assist clients with filling insurance forms, bill patients, and ensure all preauthorization forms are completed and uploaded to the appropriate portal or system
• Generate reports as required
• Perform clerical duties including creating files, taking minutes as delegated, correspondence, and other duties as assigned

Minimum Requirements and Qualifications

• Diploma in Business Administration or related business field
• Certificate in basic computer studies
• At least 1 year of experience as a receptionist or front office administrator
• Training on hospital insurance packages (advantageous)

Key Job Requirements

• Honesty, transparency, and integrity
• Excellent customer service skills
• Effective communication skills – listening, oral, and written
• Good interpersonal skills and team player mentality
• Ability to work under pressure with minimal supervision
• Analytical and decision-making skills
• Report writing and presentation skills
• Desire for personal development, improvement, and continuous learning