Retail Sales Manager at National Bank of Kenya
Confidential
Published 1 month ago · Expires 4 weeks from now
Job description
Position Overview
An exciting opportunity has arisen for a motivated professional to join our organization. This position is responsible for implementing strategies to drive sales performance of Retail Islamic Banking products through efficient resource allocation and priority management. You will deliver the Bank's profitability goals by planning, directing, and managing sales activities across Retail Islamic Banking market segments, while driving customer experience at Islamic Banking customer touch points.
Job Reference No: NBK/RET/06/2025
Key Responsibilities
- Implement sales strategies to deliver superior sales performance through efficient resource allocation and priority management to achieve ambitious economic profit performance goals
- Set targets and drive the retail sales team towards achieving and exceeding targets through monitoring, review, and continuous communication of performance levels
- Drive cross-selling by tailoring liability and asset solutions to deepen client relationships at branch level through Business Bankers, DSR, and the Islamic Banking sales team
- Collaborate with product partners to develop product bundles, pricing, and campaigns to improve cross-product holding ratios and portfolio growth
- Provide feedback on product performance and support the rollout of new products
- Initiate and collaborate with channels, product, and functional teams to identify and develop product solutions that meet Islamic Banking segment needs and improve customer service delivery through turnaround times, service level agreements, and process improvements
- Liaise with the credit division to ensure credit criteria are robust and balanced for Islamic Banking growth
- Coordinate with Business Bankers, DSR, and Islamic Banking sales team to ensure portfolio quality of new and existing Islamic Banking retail products and services
- Manage the loan book and maintain non-performing portfolio to minimum levels as per industry best practice
Location
Nairobi, Kenya