Retail Operations & Commercial Manager- Brand Merchandise

About the Role

We are seeking an experienced and structured Retail Operations & Commercial Manager to stabilise operations, strengthen systems discipline, and drive consistent commercial performance. This role requires a firm, detail-oriented leader capable of bringing operational clarity, improving inventory visibility, and restoring predictable sales performance.

Key Responsibilities

• Identify and correct operational inefficiencies affecting service and fulfilment
• Strengthen order processing accuracy and reduce customer complaints
• Drive structured weekly sales targets and monitor performance trends
• Reintroduce cross-selling discipline and product focus based on data insights
• Ensure accurate stock tracking between warehouse and retail units
• Align inventory movement with actual sales performance
• Enforce disciplined use of POS systems and reporting tools
• Conduct daily product and sales coaching sessions with store teams
• Address underperformance promptly and build accountability
• Provide structured performance reports with data-backed recommendations

Requirements

• Bachelor's degree in Business Administration, Marketing, Sales, or related field
• 5-10 years' experience in retail operations management
• Experience stabilising or improving underperforming units (highly desirable)
• Strong systems discipline and reporting capability
• Commercially driven with strong attention to detail
• Confident leading teams and enforcing operational standards