Restaurant Supervisor at Artcaffe Coffee and Bakery

About the Role

An exciting opportunity has arisen for a motivated professional to join Artcaffe Coffee and Bakery in Nairobi as a Restaurant Supervisor. In this role, you will lead service operations while maintaining our high standards of hospitality and guest satisfaction.

Key Responsibilities

• Lead and mentor a team of service staff, ensuring top-notch training, scheduling, and performance management
• Oversee daily restaurant operations, maintaining seamless service and upholding Artcaffe's high standards
• Foster a warm, welcoming atmosphere by engaging with guests and resolving concerns professionally
• Collaborate with the kitchen and management teams to ensure smooth coordination and exceptional dining experiences
• Assist in inventory management, stock control, and procurement to optimize efficiency
• Ensure strict compliance with health, safety, and hygiene regulations
• Support the Restaurant Manager in implementing strategies to drive sales and enhance guest satisfaction

Required Qualifications

• Diploma or degree in Hospitality Management or a related field (preferred)
• At least 2–3 years of supervisory experience in a restaurant, café, or hotel environment
• Strong leadership skills with the ability to motivate and develop a diverse team
• Excellent communication and problem-solving abilities
• Flexibility to work shifts, including weekends and holidays

Preferred Skills

• Familiarity with POS/ERP systems (e.g., Micros)