Reservationist at The Sands Kenya

About the Role

We're looking for a friendly, detail-oriented Reservationist to join our team and manage bookings, respond to guest inquiries, and provide exceptional customer service from the first contact. This position offers a great opportunity for career growth.

Key Responsibilities

• Manage bookings and reservations
• Respond to guest inquiries promptly and professionally
• Provide exceptional customer service throughout the booking process
• Collaborate with front office, concierge, F&B, and management teams to ensure seamless guest experiences

Required Experience

• Minimum 3 years of previous experience in reservations
• Proficiency with hotel Property Management Systems such as Opera
• Proficiency in Microsoft Office Suite

Required Skills & Attributes

• Excellent communication and organizational skills
• Strong attention to detail and high level of accuracy
• Customer-first attitude
• Proactive, solutions-focused approach
• Ability to multitask and manage time effectively
• Strong teamwork and collaboration abilities