Relationship Manager-Corporate at Commercial International Bank (CIB) Kenya

A dynamic team is expanding and looking for the right talent. Job Purpose Statement Responsible for growth of the Bank’s Corporate Banking business, acquisition of new customers; selling banking products; quality of relationship management and maintenance of portfolio of existing customers; and increasing usage of the Bank’s products by cross-selling. Key Responsibilities Financial

• Play a key role in new client acquisition and management of existing client relationships consistent with the Bank’s strategy to achieve desired quality business growth.

• Establish and develop various sales strategies to meet ever-changing customer needs in liaison with the Business Development Team.

• Develop structuring and financing recommendations tailored to client’s needs through synthesis and evaluation of the more complex needs of clients.

• Grow the customer base by prospecting and signing up new customers; manage relationships with customers to ensure optimum customer retention and income generation from sales of all appropriate bank products (Institutional, Corporate, or Personal).

• Develop market and monitor Liability and Cash Management products to expand the Bank’s deposit customer base, targeting mainly corporate customers and focusing on funding cost-reducing liability products.

• Develop and undertake marketing for new Liability and Cash Management products to target customer groups/markets to enable the Bank to expand its business base.

• Initiate and support projects for developing or improving bank products.

• Maintain, acquire, and reactivate customer relationships to improve deposit liability growth and mix.

• Effectively and proactively manage the cost of funds by mobilizing deposits from clients and developing initiatives to reduce the cost of doing business within the department.

Customer

• Manage own portfolio of customers ensuring that they receive the appropriate level of service and advice to meet their specific needs.

• Establish and maintain appropriate Relationship Management and portfolio maintenance systems for tracking performance and taking prompt actions to ensure competitive customer satisfaction and compliance standards are consistently met.

• Enhance client retention by providing a one-stop point of contact for all the client’s needs while providing world-class customer service.

Internal Business Process

• Establish appropriate quality and productivity benchmarks for business development (customer acquisition and sales) and portfolio maintenance.

• Ensure effective day-to-day contact and management of existing Liability and Cash Management customers to increase the Bank’s share of business and reduce the funding cost base.

• Reconcile all transactions...