Product Owner – Communication Solutions at Roamtech

About the Role

The Product Owner – Communication Solutions will lead the development and enhancement of our communication solutions portfolio including WhatsApp Business APIs, Bulk SMS, Bulk Email, USSD, Interactive Voice Response (IVR), Call Center Solutions and Infrastructure as Code (IaC). The role holder will bridge the gap between business stakeholders, development teams and customers, ensuring that our communication products deliver exceptional value, scalability and reliability.

You will define product vision, prioritize features and work closely with engineering and commercial teams to drive product success.

Key Responsibilities

Product Strategy & Vision

• Define and communicate the product vision, roadmap and strategy for communication solutions
• Conduct market research to identify trends, customer needs and competitive positioning
• Align product development with business goals, ensuring scalability and profitability

Stakeholder & Customer Collaboration

• Work closely with enterprise clients, commercial team and customer support to gather feedback and refine product features
• Engage with telecommunications service providers and technology partners to ensure seamless integrations
• Translate business requirements into clear user stories, acceptance criteria and technical specifications

Agile Product Ownership

• Prioritize and manage the product backlog in collaboration with Scrum teams
• Lead sprint planning, backlog grooming and retrospectives to ensure timely delivery
• Ensure that development efforts align with compliance, security and respective regulatory standards

Technical & Operational Oversight

• Drive innovation in cloud communications, API integrations and automation
• Work with DevOps and engineering teams to implement Infrastructure as Code (IaC) for scalable deployments
• Monitor product performance, uptime and SLAs for high-availability systems