Product Experience Manager at Jubilee Insurance

Role Purpose

The Product Experience Manager is responsible for leading the end-to-end product experience, ensuring seamless user interactions, high engagement, and optimal product performance. This role involves defining and executing a product vision that aligns with corporate objectives while ensuring innovation, customer-centricity, and digital transformation.

The role holder will oversee digital product initiatives such as investment portals, mobile applications, robo-advisory tools, and client dashboards, ensuring they meet evolving customer needs, regulatory standards, and business growth objectives.

Key Responsibilities

Product Strategy & Vision

• Develop and implement a 3-year digital product roadmap supporting Jubilee Asset Management's strategic goals, including increased digital client onboarding, transaction automation, and self-service adoption
• Position Jubilee Asset Management as a leader in digital investment experiences by integrating global best practices in fintech and wealth-tech
• Conduct market and competitor analysis to identify trends, customer expectations, and opportunities for innovation
• Define and monitor key product performance metrics such as user engagement, adoption rates, transaction volumes, and client satisfaction
• Champion the integration of emerging technologies such as AI, blockchain, and predictive analytics to enhance product design, transparency, and client trust

Product Execution & Delivery

• Manage the full product lifecycle—from concept and design to launch and continuous improvement
• Work with cross-functional teams (technology, investment, client service, compliance, and operations) to ensure products are delivered on time, within budget, and to the highest quality standards
• Ensure seamless integration between investment platforms and core enterprise systems for real-time portfolio updates and performance tracking