Planning & Business Performance Manager

About the Role

This vacancy presents an opportunity to join a leading organization. The Planning & Business Performance Manager is responsible for driving business planning, performance monitoring, analytics, and strategic execution across the Retail Banking Division. The role ensures disciplined tracking of sales, balance sheet performance, profitability, portfolio quality, and operational efficiency while providing actionable insights to the Retail Management Committee and Branch network to drive sustainable growth.

Key Responsibilities

• Lead divisional business planning, budgeting, forecasting, and execution of strategic initiatives for Retail Banking
• Translate the Bank's strategic objectives into clear Divisional, Regional, Branch, and Individual performance targets
• Prepare consolidated Executive Management reports, dashboards, and performance updates for informed decision-making
• Track execution of management decisions, initiatives, and action points across the Retail Banking Division
• Monitor daily, weekly, and monthly sales performance across all retail products, segments, and delivery channels
• Track and evaluate performance of Branches, Sales teams, and Individual roles against approved sales targets
• Monitor daily balance sheet performance, including deposits, loans, funding mix, large movements, and segment shifts
• Review deposits and loans portfolio performance, including NPLs, FID, attrition, product penetration, and customer growth, providing insights to the RMC (Retail Management Committee)
• Design, prepare, and manage accurate monthly performance scorecards for sales, operations, and branch staff
• Monitor unfunded accounts and drive timely follow-up actions to improve account activation and funding rates
• Monitor regional financial performance, including balance sheet growth, P&L outcomes, cost control, and revenue leakage
• Provide business intelligence and analytics to support stakeholder decision-making

Position Details

Reference Number: NBK/RET/01/2026

Location: Nairobi, Kenya

Organization: National Bank of Kenya