Officer- Group Life Servicing at Jubilee Insurance

Role Purpose

The role holder will play a crucial role in ensuring efficient and effective servicing of group life insurance policies, maintaining strong corporate governance practices, fostering a positive organizational culture, and achieving key deliverables. The role holder will be responsible for managing administrative tasks related to group life insurance policies, providing exceptional customer service to policyholders, and ensuring compliance with regulatory requirements.

Main Responsibilities

Strategic

• Execute the strategic plan for the group life servicing department, aligned with the organization's overall objectives, under the guidance of the Team Leader – Group Life Servicing
• Identify opportunities for business growth, market expansion, and product/service enhancements in the group life insurance segment
• Conduct market research and analysis to identify emerging trends, competitive landscape, and customer needs to influence strategic decision-making
• Conduct financial analysis, identify cost-saving opportunities, and recommend strategies to improve profitability and operational efficiency

Operational

Scheme Administration:

• Handle end-to-end administration of group life insurance policies, including scheme setup in ISF system
• Process additions and terminations of members in system
• Prepare policy documents and endorsements
• Raise debit notes and follow up on premium collection for settlement
• Prepare medical letters for all members above FCL accurately and within agreed timelines

Customer Service:

• Serve as the main point of contact for policyholders, brokers, and internal stakeholders regarding group life insurance policies
• Respond promptly and professionally to inquiries
• Resolve scheme-related issues
• Provide accurate and comprehensive information

Policy Renewals:

• Coordinate and manage the renewal process for group life insurance policies

Job Reference Number: JLIL 359