Network Operation Centre(Noc) Engineer at Sheer Logic

About the Role

As a Network Operations Centre (NOC) Engineer, you will be responsible for monitoring the performance and capacity of core and access networks, managing critical backend systems, and ensuring service reliability. You will troubleshoot network and service problems, maintain service assurance, update stakeholders and clients, and document all incidents.

Key Responsibilities

• Proactively monitor LIT EA networks to maintain high network availability and optimal production performance
• Perform accurate and fast first-level LIT EA network fault troubleshooting and identification
• Promptly attend to service-related tickets assigned by Tier 1, identify issues, resolve problems, and escalate to relevant departments while following through to resolution within SLA to ensure uptime and service reliability
• Provide timely and expedient support to technical service manager teams
• Create proper network and service tickets following standard operating procedures (SOPs), capturing impact and criticality of affected links and services
• Ensure correct fault escalation to relevant teams in accordance with SOPs
• Escalate problematic network and service issues to senior NOC engineers and NOC managers for further intervention in a timely manner
• Draft detailed root cause analyses (RCAs) and remedial action reports (RFOs), implementing measures and recommendations to mitigate and prevent service interruptions
• Provide timely and accurate availability, utilization, and ad-hoc reports to customers and internal teams
• Identify recurring network and service incidents through audits and redundancy testing, proposing necessary changes to mitigate future interruptions
• Configure system hardware as required
• Fulfil network and service monitoring and ticketing responsibilities
• Provide client remote technical support
• Coordinate field operations allocations and dispatch
• Track resolution and updates for all incidents
• Carry out network audits and redundancy tests

Location

Nairobi, Kenya