IT Support Specialist at Royal Mabati Factory

About the Role

We are seeking a proactive and technically skilled IT Support Specialist to provide hands-on technical assistance and ensure smooth day-to-day IT operations across all departments. The specialist will assist in implementing IT projects to enhance operational efficiency within our fast-paced FMCG environment.

Key Responsibilities

• Provide first- and second-level technical support to end users (hardware, software, network, and systems)
• Diagnose, troubleshoot, and resolve IT-related issues promptly to minimize downtime
• Install, configure, and maintain computer systems, printers, network devices, and applications
• Monitor system performance and ensure data security through regular updates and backups
• Support IT infrastructure, including LAN/WAN, servers, CCTV systems, vehicle tracking systems, and business applications
• Assist in planning and executing IT projects, including upgrades and rollouts
• Document IT processes, incidents, and resolutions
• Maintain an inventory of IT assets and ensure compliance with company IT policies

Required Qualifications

• Bachelor's Degree or Diploma in Information Technology, Computer Science, or related field
• Minimum of 3 years' hands-on IT support experience, preferably in FMCG or fast-paced operations
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and networking fundamentals
• Experience supporting CCTV and tracking systems

Preferred Qualifications

• Experience with ERP systems (e.g., SAP, Oracle, or similar)