Internet Installer- Mombasa

Position Overview

This position offers a great opportunity for career growth in telecommunications installation and customer service.

Key Responsibilities

• Coordinate with dispatch for daily appointments
• Wear all identification, safety and courtesy equipment at all times
• Test electrical equipment and systems to ensure proper functioning of routers and service
• Carry material and stage for installer at customer premises
• Guide, coordinate and oversee fellow installers
• Educate customers about product benefits and present add-on sales opportunities
• Evaluate and monitor the performance and quality standards of sub-contractors within assigned areas
• Maintain installation tools and equipment in safe working order
• Educate customers on the features and functionality of installed products
• Assist with task completion within allotted timeframes
• Assist with parts management, shipping, receiving and inventory as needed
• Review paperwork with customers as required
• Assist in the removal and installation of materials at customer premises
• Work in various physical conditions, including small spaces and all climates, while maintaining physical fitness

Required Qualifications

• Valid motorcycle or motorcar driver's license
• Excellent written and verbal communication skills
• Strong troubleshooting and problem-solving abilities
• Comfortable working at heights and from ladders
• Job-specific skills such as splicing and racking
• Ability to work under pressure
• Strong attention to detail with ability to listen to and address client concerns
• College degree (preferred)
• Previous trade experience (preferred)