Internet Installer- Eldoret

About This Role

This position offers a great opportunity for career growth in telecommunications infrastructure installation and customer service.

Key Responsibilities

• Coordinate with dispatch for daily appointments
• Test electrical equipment and systems to ensure proper functioning of routers and service
• Carry materials and stage equipment for installation at customer premises
• Guide, coordinate, and oversee fellow installers
• Educate customers about product benefits and up-sell add-on services
• Evaluate and monitor the performance and quality standards of sub-contractors within assigned infrastructure boundaries
• Maintain installation tools and equipment in safe working order
• Educate customers on the features and functionality of installed products
• Assist with completion of tasks within the allotted time frame
• Assist with parts, shipping, receiving, and inventory management as needed
• Review paperwork with customers where needed
• Assist in the removal and installation of materials at customer premises
• Work in various climates and physical conditions, including small spaces and at heights
• Wear all required identification, safety, and courtesy equipment at all times

Required Qualifications

• Valid motorcycle or motorcar driver's license
• Strong troubleshooting and problem-solving abilities
• Excellent written and verbal communication skills
• Ability to work at heights and from ladders
• Job-specific skills such as splicing and racking
• Ability to work under pressure
• Attention to detail and ability to listen to client concerns
• Physical fitness and ability to work in all climates

Preferred Qualifications

• College degree
• Previous trade experience