## Title: Hotel Manager

An established company is recruiting for a Hotel Manager to oversee all aspects of hotel operations and ensure exceptional guest experiences.

Oversee the day-to-day operations of the hotel including front office, housekeeping, kitchen, and guest services
Ensure a high standard of customer service and satisfaction
Supervise and support staff across departments, ensuring performance, motivation, and adherence to hotel policies
Monitor expenses and revenues, and work proactively to improve profitability
Handle guest complaints, requests, and feedback professionally
Implement marketing and sales initiatives to increase bookings and visibility
Maintain inventory and coordinate with suppliers for timely stock replenishment
Ensure compliance with health, safety, and hygiene regulations
Generate regular reports for management on operations and performance

Diploma or degree in Hospitality Management, Business Administration, or a related field
Minimum of 1 year experience in a hotel managerial or supervisory role
Strong leadership, interpersonal, and problem-solving skills
Proven ability to manage a team and optimize operations
Business-minded with strong organizational and budgeting skills
Proficiency in Microsoft Office and hotel management systems (preferred)
Availability to work flexible hours, including weekends and holidays

Nairobi, Kenya

Hotel Manager at Peoplelink Consultants Ltd

Job description