Front Office Assistant at AAR Hospital

Job Purpose

Responsible for ensuring a smooth patient journey from admission to discharge, managing communications with insurance companies and corporate partners while maintaining accurate records and billing procedures.

Duties and Responsibilities

• Liaise with local and international insurance companies to issue letters of guarantee for their clients
• Liaise with companies that have direct accounts with the hospital
• Admit, discharge, and transfer both cash-paying and credit patients
• Ensure all admissions are correctly coded to the relevant company
• Make arrangements for transfer of patients with financial difficulties
• Monitor inpatient bills and advise insurance companies and other corporates when limits are reached
• Maintain safe storage of all patient files
• Ensure doctors' bills are attached to relevant patient files
• Produce admission and discharge reports
• Ensure claim forms and preauthorization letters are attached to relevant files in the wards
• Follow up with doctors and patients to ensure claim forms and preauthorization forms are properly completed and signed
• Ensure doctors and patients have all relevant Social Health Authority (SHA) forms and that they are properly filled and signed

Education Requirements

• Bachelor's degree in a business-related field
• Professional minimum qualifications such as CPA Foundation Level (Part One), ACCA II, or CCP II
• Computer literacy

Work Experience

• Minimum 2 years of work experience in the service industry

Key Competencies

• Excellent communication skills
• Exceptional customer service
• Self-motivated with ability to work under pressure
• Ability to produce quality work with accuracy and efficiency